Jasmine Harness’s Portfolio
With a strong foundation in strategic communication and content architecture, I specialize in delivering clear, engaging copy and technical documentation for businesses ranging from startups to enterprise-level organizations. My work consists of brand messaging, process guides, SOPs, and training materials that are designed to align with business goals and elevate user experience. Whether developing voice-driven content or mapping operational workflows, I bring precision, adaptability, and a deep understanding of audience needs to every project.
Operational Content
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Knowledge Management
Ensuring clarity, alignment, and efficient execution, this streamlined checklist guides teams through key steps of the CMS consultation process.
Tracks updates to manual processes before automation to capture procedural changes for optimization.
Training guide for Operation Advisors outlining key duties, tools, and workflows for consistent role execution.
Brand Development
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Content Strategy
Developed copy and visual content, including naming conventions for signature drinks. Lead email campaigns and crafted messaging across digital platforms.
Developed branding, product naming, and web copy for Expression of Fragrance.